Frequently asked questions

Aurora supplies solar batteries, solar inverters, all-in-one solar systems, commercial energy storage and solar lighting. Explore our product range for current models.

we have stronger and experienced R & D, quality control, production and international sales team. Offer quick response and action to customer inquiry or characteristic requirement. Our product is module design, there is great flexibility to extend the specification to meet customer expectation.

Yes. Aurora manufactures solar lighting and energy storage products, with production, assembly and testing capabilities. Delivery schedules depend on the model, order quantity, customisation and component availability. Contact our team for the confirmed lead time for your order.

Warranty periods vary by product and component. The selected LiFePO4 battery models listed on our Warranty page have a 10-year battery cell warranty and a 5-year BMS warranty; the listed battery packs have a 5-year warranty, and the listed ECHO systems have a 2-year warranty. Solar street lighting warranties are 3 or 5 years for the models specified there. Refer to the applicable model and order terms. Cycle life and design lifespan are separate from the warranty period.

Aurora offers lithium iron phosphate (LiFePO₄) solar batteries. Check the product information and datasheet for the chemistry and specifications of the model you are considering.

Cycle life depends on the model and the test conditions, including depth of discharge and operating conditions. Refer to the applicable product datasheet for the rated value and conditions.

Parallel capability and the number of units supported vary by model. Check the model manual and confirm the planned configuration with our team before installation.

Some battery models use CAN or RS485 communication. Supported protocols, cables and settings depend on the battery and inverter models; check their documentation before connecting them.

Keep the battery in a dry, ventilated location and follow the storage temperature, charge level and inspection requirements in the manual for your model.

Compatibility depends on the exact battery and inverter models, communication protocols and settings. See our compatibility information and confirm the combination with our team before installation.

An off-grid inverter is intended for off-grid power systems. A hybrid inverter may support both solar and battery operation with a grid connection, depending on the model and system design. Check the product documentation for its functions.

Grid export depends on the inverter model, system configuration, local rules and utility approval. Confirm the applicable requirements and product capabilities before installation.

Generator compatibility and connection requirements vary by inverter model. Consult the applicable manual and ask a qualified installer or our team to review your proposed configuration.

Remote monitoring is available on selected models and may require additional equipment, an internet connection and a compatible app. Check the product documentation for the model-specific options.

An IP rating describes a product’s protection against the entry of solid objects or dust and water. Ratings differ by model and do not replace the installation and environmental requirements in the product manual.

Visit our Downloads page for available product documents, or contact our team if you need the correct manual for your model.

Our Engineering Service page explains the project discussions and technical support available. The scope and arrangements depend on the project.

Visit our Video Centre for available videos. Partners can also contact our team to discuss online product training and the topics needed.

Please have the model, serial number, purchase details, location and a description of the issue ready. Photos, a short video or any displayed alarm code can help our team understand the request.

Yes. Visit our OEM / ODM page to learn about the process and share your product, branding, market and order requirements. Available options depend on the product and order.

Warranty periods and conditions vary by model and component. Review the Warranty page and applicable order terms, or contact our team for the coverage relevant to your product.