ENERGY STORAGE
Selected LiFePO4 batteries
- Battery cells
- 10 years
- BMS
- 5 years
YF-LFP 5, 5.8, 8, 10.5, 15, 16, 21.5 and 30kWh models, plus the YF-LFP-HV and YF-LFP-HVS configurations listed in the catalogue.
Explore solar batteriesAFTER-SALES SUPPORT
Warranty
Find warranty information for your Aurora product, understand the service process, and prepare the details needed for after-sales support.
Find your product’s warranty.
Warranty periods vary by model and component.
BATTERY PACKS
LiFePO4 battery packs
5 years
Applies to the catalogue models YF-LFP-128200, YF-LFP-256100 and YF-LFP-128314.
Explore battery packsALL-IN-ONE SYSTEMS
ECHO solar generators
2 years
ECHO-1 / 2, ECHO-3 / 4 and ECHO-8 / 16 all-in-one systems shown in the solar system catalogue.
Explore ECHO systemsSOLAR INVERTERS
Selected hybrid inverters
5 years
YF-LV-P3E-15048, YF-LV-P3E-18048, YF-LV-P3E-20048 and YF-LV-P3E-24048. Confirm the warranty for other inverter models separately.
Explore solar invertersSOLAR STREET LIGHTING
OPTIMUS D & Copper C
3 years
OPTIMUS D 80W, 100W, 120W and 150W; Copper C models YF-C192, YF-C256, YF-C320 and YF-C384 listed in the lighting catalogue.
Explore solar lightingSOLAR STREET LIGHTING
OPTIMUS ES / LS, EIF & SLX
5 years
Applies to the OPTIMUS ES / LS, EIF and SLX models with a five-year warranty specified in the lighting catalogue.
Explore solar lightingBattery and ECHO reference conditions: 0.5C charge/discharge, 25°C and 80% depth of discharge (DOD), as stated in the catalogue warranty figures. Check your model’s warranty documents for the applicable conditions.
For other models, commercial ESS, accessories and OEM / ODM projects, confirm the product-specific warranty and purchase agreement with your distributor or Aurora. This overview does not replace the warranty terms supplied for your order.
HOW TO REQUEST SUPPORT
From your first message to the next step.
Start with your product and purchase details. We’ll use them to review your request and help identify the appropriate service.
Contact your service team
Contact the distributor who supplied your product, or send a request to Aurora with your model, serial number and country.
Describe the issue
Share the symptoms, purchase information, error codes and any useful photos or videos. Our team may ask for additional details.
Review & diagnosis
The service team will review your product information, applicable warranty terms and the technical details of the reported issue.
Confirm the next step
We’ll explain the applicable service options and any required instructions, including remote guidance, servicing or replacement where covered by your terms.
Please wait for service instructions before sending a product or component back. Return arrangements and any service or transport costs should be confirmed with the team handling your request.
BEFORE YOU CONTACT US
A few details help us help you.
Include the information below in your message where available. Keep your purchase records and product labels for warranty verification.
- Product model & serial numberThe exact model and S/N shown on the product label.
- Purchase informationYour invoice or order reference, purchase date and supplying distributor.
- Fault descriptionWhat happened, when it started and any alarm messages, error codes or indicator behaviour.
- Photos or videosClear images of the product label and the reported issue, if available. The team can advise how to share supporting files.
- System & installation detailsYour country, connected battery or inverter models, and firmware information if known.
- Your contact detailsYour name and the email address or phone number the service team should use.
COMMON QUESTIONS
Warranty FAQ
Answers to help you understand the coverage overview and prepare a service request.
Do all Aurora batteries have the same warranty?
Periods differ by model and component. For the selected LiFePO4 models listed above, the catalogue distinguishes a 10-year battery cell warranty from a 5-year BMS warranty. The listed battery packs have a 5-year warranty, and the listed ECHO systems have a 2-year warranty.
When does my warranty start?
Your distributor or the Aurora service team will verify the start date using your purchase information and the warranty terms supplied for your product. Include your invoice or order reference when contacting us.
Are cycle life and product lifespan the warranty period?
Cycle-life and design-life figures describe performance under stated conditions. They are separate from the warranty period. Check the warranty entry and component notes for your exact model.
Should I return the product immediately?
Contact support first. The team will review the issue and confirm whether a return is needed, where it should be sent, and the applicable service and transport arrangements.
What if my model is not listed or its warranty has ended?
Send us your model, serial number, purchase details and issue description. We can help review the available support options and confirm any applicable terms or costs before you proceed. You can also check manuals and datasheets or contact our team for model-specific information.
WE’RE HERE TO HELP
Let’s find the next step.
Contact your supplying distributor or the Aurora team with your model, serial number and purchase details. Tell us your country so we can help route your request.